4 Best Ways Hotels Can Offer Excellent Services To Customers Using Technology |
Posted: April 25, 2017 |
In more recent time, in the wake of internet technology, from bottom to the apex of every business management strata, there is a shift from local or better still, traditional and orthodox method of getting business done on a local basis to a more sophisticated and advanced one- the internet. While the former was much glorified during the early nineties, the modern day world depends heavily on the later. For the most part, analyzing these two methods critically begs one question, considering how the advantages of e-commerce, business on the internet by electronic means, over-outnumber the advantages of business on the local basis, how did hotel business go as far back as the nineties before the internet was invented and trading online introduced?
The going was really tough. Buyer and sellers have to come together in physical contact for trading to take place. By and large, let’s look at it in the context of the hotel business. There was a time when booking via the phone there was no confirmation between the hotel and the guests/customers. Under this hood, mostly, guests got to the hotels only to find out that there was no reservation for them and the hotel accommodation is filled up. In the event that they had no relative or friends to in town, they get stranded. However, all that is a by-gone. Booking and confirmation are done on the internet within the snap of fingers. As far as confirmation is done, the booking process is complete and the guest is one hundred percent guaranteed of accommodation- this is a win-win case. In this context, due to the sophisticated nature of e-commerce as well as a business online, luxury hotels owner get geeky about IT support & technology in the hotel business and how they can avail IT services to offer quality customers services to their clients. Here are the recent trend in hotel technology and how they work. Mobile technology- rendering services on the move- as the name implies, mobile technology paves the way for computation on the go. People can move around and do information sharing on the internet using mobile technologies like phones, tablets, and laptop. It makes it possible for communication to happen off-site. In an emergency, a receptionist who is off-site can attend to issues of pressing importance using available mobile technologies. During the time that the desktop computers were very much in use and there was no mobile form of computations, it did make sense setting up a reception or offices with desktop pcs placed on tables and desks, put somebody behind the desk to operate the computers. But that no longer worked in a modern day world. For people who have that old-fashioned set-up in their hotels, consider scrapping it out to be replaced with mobile technologies. Equipment for conferencing- setting up a conferencing facility for a meeting requires much to be staked. However, for a hotel to gain credibility providing good services to customers it must make an arrangement for customers to have access to that. The main facilities include audio-visual digital electronic devices. No much is meant to go into the conferencing room. So, the service of companies specialized that is needed. Wi-Fi infrastructure- for the smooth and effective running of luxury hotels plus hospitality to customers, internet over Wi-Fi has to be provided and made accessible to both hoteliers and customers. Automation technologies: automatic door opening technology is very crucial. For the most part, hotel workers are faced with essential responsibilities than going to open doors for every customer coming in. The hostel is to have an automatic door system that automatically opens for customers while coming in or going out. This will reduce workload and save time.
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